Open a ticket for Returns, Shipping issues, or Warranty
Welcome to our Customer Support Center! We are committed to providing you with the best possible assistance to resolve any concerns you may have regarding returns, shipping problems, or warranty-related issues with our products. Please follow the steps below to open a ticket and allow us to assist you promptly:
1. Select the Issue
Choose the option that best matches your situation:
Product Return: For returns due to dissatisfaction or other eligible reasons
Shipping Issue: For delivery delays, damages, or package-related concerns
Warranty Inquiry: For questions about defects, coverage, or product performance
2. Provide Details
Complete all required fields with accurate information so we can quickly understand and evaluate your request.
3. Attach Supporting Information
Upload any relevant photos or documents to help us assess your case more efficiently.
4. Submit Your Ticket
Review your information and submit the form.
5. Our Response
Our support team will review your request and respond as soon as possible. Most cases are addressed within 48 business hours, depending on complexity.
Need help?
We understand that issues can arise, and our team is here to support you every step of the way. Your satisfaction is our priority, and we are committed to resolving your concerns quickly and efficiently. Open a ticket now and let us help you find the right solution. For general inquiries or immediate assistance, contact us at [email protected] or call +1 954-908-5568.
Return Request
A standard voluntary return request must be submitted within 30 calendar days from the date you receive the order.
The item must be unused, in its original packaging, and in the same condition received.
A 15% restocking fee applies to approved voluntary returns resolved as a cash refund, and the customer is responsible for the actual cost of the approved return shipping label.
If eligible EVOLV store credit is selected instead, the 15% restocking fee is waived and the actual approved return-label cost is deducted from the credit.
Installed products are not eligible for a standard voluntary return, but legitimate defect, wrong-item, EVOLV-error, warranty, or legally required remedies remain available through the applicable claims process.
Final-sale categories for voluntary returns include material under 10 yards, printed films, on-demand products, downloadable software, gift cards, and sale or clearance products.
Do not ship material back until the return has been reviewed and approved by EVOLV.
We understand that issues can arise, and we are here to assist you every step of the way. Your satisfaction is our priority, and we are committed to resolving your concerns in a timely and effective manner.
If you have general inquiries or need immediate assistance, you can also reach us at [email protected] or give us a call at +1 954-908-5568.
Thank you for choosing EVOLV.
