Terms & Customer Policies

The EVOLV website provides information about our products, services, training programs, software, promotions, and related offerings.

We make reasonable efforts to keep website information accurate and current, but information may occasionally contain errors or require updates.

Unless otherwise stated, EVOLV website content - including text, photographs, graphics, videos, product names, trademarks, technical materials, designs, downloads, and other content - is owned by or licensed to EVOLV.

Website content may not be reproduced, modified, distributed, sold, or commercially used without EVOLV's written permission, except where permitted by law.

Users may not misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.

Customers are responsible for confirming the correct product, quantity, color or finish, dimensions, billing information, and shipping information before confirming an order.

Product availability, pricing, lead times, minimum quantities, taxes, duties, shipping charges, and payment requirements may vary by product, market, and transaction.

EVOLV may correct pricing or other errors discovered before fulfillment. If a material correction affects an order already placed, EVOLV may contact the customer before proceeding.

Payment terms provided on an invoice, quotation, account agreement, or other transaction-specific document also apply.

EVOLV may suspend future shipments or services when amounts are past due, subject to the applicable agreement and law.

To the fullest extent permitted by applicable law, EVOLV will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from the purchase, installation, use, misuse, removal, or performance of a product or service.

Where legally permitted and except where an applicable written warranty, approved agreement, or law provides otherwise, EVOLV's product-related liability will not exceed the amount paid to EVOLV for the product giving rise to the claim.

Nothing in these Terms limits liability or customer rights where such limitation is prohibited by applicable law.

The EVOLV website and its informational content are provided on an "as available" basis.

EVOLV does not guarantee that the website will always be uninterrupted or free from technical problems.

The website may contain links to independent websites, payment providers, carriers, installers, distributors, or other third-party services. Those third parties may operate under their own terms, policies, security practices, and privacy practices.

EVOLV is not responsible for delays or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, fire, war or civil disruption, government action, labor disruptions, carrier or transportation interruptions, utility or network failures, significant supply-chain disruptions, or similar events that directly prevent or materially delay performance.

EVOLV will make commercially reasonable efforts to minimize the impact and resume performance when reasonably possible.

Nothing in this section eliminates rights that cannot lawfully be excluded.

Customers are responsible for maintaining the confidentiality of their account credentials and for providing accurate and current account, billing, and shipping information.

EVOLV may suspend or restrict an account when reasonably necessary to protect customers, EVOLV, or the website from fraud, abuse, security threats, or unlawful activity.

EVOLV may provide transaction-related communications electronically, including order confirmations, invoices, shipping notifications, account communications, training information, return communications, and warranty or claim communications.

Marketing, SMS, cookies, and personal-information practices are governed by EVOLV's applicable Privacy & Communications Policy.

EVOLV may update these Terms from time to time.

The Terms applicable to a purchase or transaction will generally be those in effect when the applicable transaction occurred, except where changes are required by law or otherwise agreed.

The current version will be posted on the EVOLV website.

Product photographs, samples, renderings, displays, and website images are intended as references and may not perfectly reproduce the appearance of the actual product.

Product performance and appearance may be affected by factors including production lot, substrate, installation, environment, maintenance, equipment, and application conditions.

Product-specific Technical Data Sheets, instructions, warnings, and written warranties control when they provide more specific information.

EVOLV may correct product descriptions, specifications, availability, pricing, or other website information when an error is identified.

Many EVOLV products are professional or specialty products.

Customers and installers are responsible for determining whether a product is suitable for the intended application, inspecting the product before installation, processing, or use, and following applicable technical and installation guidance.

Printable products should be tested with the intended printer, ink, RIP or software, profile, laminate or coating, curing process, and production workflow before full production.

Same-business-day processing may not apply because of weekends, holidays, payment or fraud review, inventory discrepancies, custom or on-demand products, unusually large orders, carrier cutoff times, or other reasonable operational circumstances.

Same-day processing is not a guarantee of carrier delivery time.

Shipping and delivery estimates may vary by product, destination, inventory status, carrier, and order volume.

Customers must provide complete and accurate shipping information.

Risk of loss during transportation is determined according to the applicable shipping arrangement and applicable law.

EVOLV remains responsible for correcting EVOLV-caused fulfillment errors under our approved customer-service and claims procedures.

If incorrect or incomplete shipping information was provided by the customer, the customer may be responsible for reasonable redirect, intercept, or reshipping costs.

Customers should inspect deliveries promptly. Damage, shortages, missing products, or incorrect products should be reported as soon as reasonably possible. EVOLV may request photographs, packaging, shipping labels, packing slips, or other reasonable evidence necessary to investigate the issue.

Shipping claims and product-warranty claims are separate processes.

Products should not be returned without EVOLV authorization and return instructions.

Final Sale status does not eliminate a legitimate defect claim, wrong-item shipment, EVOLV-error remedy, applicable written warranty right, or remedy required by law.

Certain specialty products may have specific limitations involving recommended applications, installation methods, installer skill or experience, surfaces or substrates, environmental exposure, expected appearance, care and maintenance, durability, or warranty coverage.

Customers and installers are responsible for reviewing the applicable product page, Technical Data Sheet, warnings, installation instructions, and written warranty before use.

A general EVOLV durability statement, installation rule, or warranty assumption should not be treated as applying to every product. Product-specific requirements and limitations control where they are more specific.

Reasonable differences in color, finish, texture, gloss level, or appearance may occur between production lots or rolls.

Customers requiring maximum visual consistency for a project should purchase sufficient material from the same production lot whenever possible.

EVOLV cannot guarantee an exact visual match between material purchased in separate orders or manufactured in different production lots.

Metallic, pearl, textured, candy, chrome, color-shifting, specialty, and similar films may have directional characteristics. Panels should be oriented consistently when directional appearance is important.

Normal product characteristics and tolerances stated in applicable product documentation are not automatically considered manufacturing defects.

Rolls and cut material may contain manufacturing splices where permitted by the applicable product specification.

Unless otherwise stated for a specific product, material sold in lengths under 10 yards should not contain a manufacturing splice.

If EVOLV identifies a splice in material under 10 yards before shipment, the customer will be notified and the material will only be shipped after the customer approves it.

Product-specific splice specifications, where applicable, control.

Products identified as ON DEMAND may require additional and variable ordering, production, fulfillment, or shipping time.

Customers should review the current product-specific availability information before ordering.

Final Sale status does not eliminate a legitimate defect claim, wrong-item shipment, EVOLV-error remedy, applicable written warranty right, or remedy required by law.

Proper installation, substrate preparation, product inspection, and compliance with applicable technical guidance are important to product performance.

Unless EVOLV separately contracts to perform the installation, independent installers, dealers, distributors, customers, contractors, print providers, and other third parties are responsible for their own work.

EVOLV is not responsible for damage caused by improper installation, improper removal, unsuitable substrates, pre-existing surface conditions, or third-party workmanship except where otherwise required by an applicable written warranty, agreement, or law.

A training seat is secured when the required payment is received.

Training payments, including deposits, are not refundable as cash when a participant voluntarily cancels under the standard cancellation policy.

If a participant submits a cancellation or rescheduling request at least 14 calendar days before the scheduled class, the participant may choose one reschedule to another available EVOLV training date or EVOLV credit equal to the amount paid, subject to the applicable credit rules.

Only one standard reschedule is permitted.

Requests received less than 14 calendar days before the scheduled class, and no-shows, normally result in forfeiture of the amount paid unless EVOLV Management approves an exception.

If EVOLV cancels or materially reschedules a class, the participant may transfer to another available class at no additional charge. If the participant declines the replacement, EVOLV will refund the amount paid for the affected class.

Applying third-party coatings, laminates, films, chemicals, or other products to an EVOLV product - or installing an EVOLV product over a modified surface - may affect product performance and warranty coverage.

Warranty coverage may be affected when an incompatible product, modified surface, treatment, or installation condition caused or materially contributed to the claimed failure.

The written warranty applicable to the specific product controls.

EVOLV products may carry different warranties depending on the product, product family, market, application, and purchaser.

The applicable written warranty determines warranty duration, eligibility, approved applications, installation requirements, exclusions, maintenance requirements, documentation requirements, claim procedures, and available remedies.

No salesperson, installer, dealer, distributor, representative, or other third party may create or modify an EVOLV warranty unless EVOLV expressly authorizes the change in writing.

Certain APA products sold by EVOLV in the Americas are subject to the applicable APA manufacturer limited warranty.

APA S.p.A. establishes the applicable manufacturer warranty and technical requirements. EVOLV does not independently create or expand APA's manufacturer warranty.

The purchaser and installer are responsible for product selection and suitability, surface and substrate preparation, installation, maintenance, cleaning, treatments, and removal in accordance with the applicable APA Technical Data Sheet and technical instructions.

The APA manufacturer warranty is intended to address apparent manufacturing defects or material that does not conform to the applicable APA technical specification, subject to the manufacturer's conditions, exclusions, evidence requirements, and claim review.

The warranty is not a general guarantee against every installation, appearance, durability, maintenance, substrate, environmental, removal, or third-party-workmanship issue.

Warranty duration, approved applications, installation limitations, durability expectations, maintenance requirements, and exclusions may differ by APA product or product family. The applicable product-specific APA documentation controls.

EVOLV may review documentation and assist with submitting eligible claims to APA, but manufacturer review and the applicable manufacturer warranty terms determine whether a manufacturer-warranty claim is accepted and what remedy is available.

Where warranty registration is required for an EVOLV automotive PPF product, registration should be completed within 30 calendar days of installation.

The registration deadline does not change the warranty period established by the applicable written warranty.

EVOLV may request reasonable information necessary to evaluate a claim, including proof of purchase, product identification, lot or batch information, photographs, videos, installation information, substrate information, maintenance information, affected samples, and other relevant evidence.

Do not dispose of affected material while a claim is being evaluated unless EVOLV confirms that it is no longer required.

Supplier, carrier, inspection, laboratory, or other necessary third-party involvement may extend the process.

Approval of a product return, warranty claim, or other product issue does not automatically include reimbursement for installation, removal, reinstallation, printing or production, vehicle repair, paint or surface repair, downtime, business interruption, loss of use, lost profits, or other third-party or consequential costs.

Coverage of these expenses depends on the applicable written warranty, an approved agreement, an authorized EVOLV resolution, and applicable law.