Privacy & Communications

Who We Are

This policy applies to AM Primaclasse Corp., doing business as EVOLV (“EVOLV,” “we,” “us,” or “our”) and the EVOLV USA website at www.theevolv.com.

Information We Collect

• Contact and account information, including name, business name, email, phone number, billing and shipping address, account details, and communication preferences.
• Order and transaction information, including products purchased, invoices, payments, shipping, returns, credits, and order history.
• Training information, including registration details, participant information, class selections, attendance, and related communications.
• Warranty, claims, and technical-support information, including product identification, lot information, installation details, photos, videos, files, samples, maintenance information, and other evidence submitted for review.
• Communications through email, website chat, WhatsApp, SMS, support requests, social media, and other channels.
• Call information. Where calls are recorded or transcribed, recordings and transcripts may be processed for customer service, quality, training, security, documentation, and business operations, subject to applicable law and notices.
• Website and device information, including IP address, browser, device type, approximate location derived from IP, pages viewed, referral or UTM information, interactions, session information, and shopping-cart activity.

How We Use Information

• operate our website, accounts, ecommerce, training, warranty, claims, and customer-service processes;
• process orders, payments, returns, shipments, credits, and related transactions;
• respond to questions and provide customer or technical support;
• manage leads, customer relationships, training inquiries, and follow-up;
• send service, order, training, warranty, support, and account communications;
• measure website and marketing performance, understand traffic and attribution, and improve our products, services, and customer experience;
• detect fraud, misuse, security incidents, and operational problems;
• maintain business, accounting, compliance, and audit records; and
• comply with applicable legal obligations and enforce applicable agreements.

AI-Assisted Customer Service

EVOLV may use AI-assisted tools to help respond to customer inquiries, qualify or route leads, summarize communications, retrieve approved product or training information, and support internal business processes. Customer information may be processed by service providers that support these tools where necessary to provide the service.

AI-assisted responses do not replace applicable written warranties, product Technical Data Sheets, approved company policies, or human review when a matter requires escalation or judgment.

Payments

Payment information may be processed by payment service providers such as Stripe. EVOLV does not need to store full payment-card numbers in order to process ordinary website card transactions. Payment providers may process information under their own privacy and security practices.

How Information May Be Disclosed

We may disclose information when reasonably necessary to operate our business, including to payment processors; shipping and logistics providers; website, hosting, cloud, analytics, advertising, communications, CRM, customer-support, and AI service providers; manufacturers or suppliers when needed for technical or warranty review; professional advisors; affiliated companies; and authorities when required or permitted by law.

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including customer service, transactions, warranty and claims administration, accounting, legal obligations, fraud prevention, security, dispute resolution, and business records. Different categories may be retained for different periods.

Security

EVOLV uses administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration. No storage or transmission method can be guaranteed completely secure.

Your Privacy Choices

Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or limit certain processing or advertising activities. We may need to verify your identity before completing a request, and some information may be retained where permitted or required.

Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe mechanism in those messages. Opting out of marketing does not prevent transactional or service communications reasonably necessary for an order, account, training registration, warranty matter, claim, or support request.

Cookies & Tracking

Information about cookies, pixels, analytics, advertising technologies, and cookie choices is available in our separate Cookie Policy.

Third-Party Websites & Embedded Content

Our website may link to or display content from third parties. Those services may collect information directly from you and operate under their own privacy policies. EVOLV is not responsible for the privacy practices of independent third parties.

Children

Our website and commercial services are not directed to children. EVOLV training participation is subject to the applicable Training Terms, including separate requirements for participants under 18.

Contact for Privacy Questions

Purpose of Messages

EVOLV may use SMS for order and shipping updates, customer-service communications, appointment or training information, account or service messages, and product or promotional communications where the recipient has opted in as required.

Consent

By affirmatively opting in to receive EVOLV SMS messages, you represent that you are the authorized user of the phone number provided and consent to receive messages consistent with the opt-in presented to you.

• Consent to marketing SMS is not required as a condition of purchase.
• Message frequency may vary.
• Message and data rates may apply.

Opt Out

You may opt out of SMS messages by replying STOP or another supported opt-out keyword. After a valid opt-out request, you may receive a final confirmation message. You may opt in again through an available EVOLV opt-in method.

Help

Reply HELP for assistance where supported, or contact EVOLV at [email protected].

SMS Data & Service Providers

SMS opt-in data and consent are not shared with third parties for their own marketing purposes. EVOLV may disclose information to messaging platforms, telecommunications carriers, service providers, and other vendors as reasonably necessary to deliver and support the messaging service, or as required by law.

Carrier & Service Availability

Delivery of SMS messages is subject to carrier and network availability. EVOLV and participating carriers are not responsible for delayed or undelivered messages to the extent permitted by applicable law.

Eligibility

You must be authorized to use the mobile number provided and have a device and wireless service capable of receiving SMS messages.

Changes

EVOLV may update these SMS Terms from time to time. Material changes will be reflected on this page or otherwise communicated when appropriate.