Refund and Returns Policy
STANDARD VOLUNTARY RETURNS
A standard voluntary return request must be submitted within 30 calendar days from the date the customer receives the order. The product must be unused, in its original packaging, and in the same condition in which it was received. Returns must be reviewed and approved by EVOLV before material is shipped back.
CASH REFUNDS
For an approved voluntary return resolved as a cash refund, a 15% restocking fee applies. Original outbound shipping charges are non-refundable unless an approved exception or applicable law requires otherwise. The customer is responsible for the actual cost of the approved return shipping label. EVOLV does not use a fixed return-shipping fee. Returned material must be received and inspected before the refund is processed. Approved refunds are normally returned to the original payment method.
STORE CREDIT
If an eligible voluntary return is resolved as EVOLV store credit:
- the 15% restocking fee is waived;
- the actual approved return-label cost is deducted from the credit amount; and
- return-related EVOLV store credit does not expire.
EVOLV ERROR OR CONFIRMED DEFECT
If a return is required because of an EVOLV order/shipping error or a confirmed product defect:
- the 15% restocking fee does not apply; and
- EVOLV pays the approved return-shipping cost.
The case will follow the applicable claims or warranty process.
FINAL-SALE ITEMS FOR VOLUNTARY RETURNS
The following are final sale for standard voluntary returns:
- material under 10 yards
- printed films
- on-demand products
- downloadable software products
- gift cards
- sale or clearance products
INSTALLED PRODUCTS AND CLAIMS
Installed products are not eligible for a standard voluntary return, exchange, or refund.
However, final-sale or installed-product restrictions do not eliminate a legitimate defect claim, wrong-item shipment, EVOLV-error remedy, warranty right, or remedy required by applicable law.
NEED HELP?
Contact us at [email protected] for questions related to refunds and returns.
