OutBound Customer Service
Fort Lauderdale,
United States
We’re looking for a proactive and relationship-driven Outbound Customer Service Representative to help strengthen and grow our customer relationships through consistent communication, follow-up, and support.
This is a high-volume relationship-building role focused on understanding customer needs, improving their experience with EVOLV, and helping accounts grow over time. This is not a traditional sales role — while sales may happen naturally, the main objective is building trust, identifying opportunities, and creating long-term relationships.
You’ll play a key role in helping customers stay connected with our brand, our products, and everything happening at EVOLV.
RESPONSABILITIES
- Customer Relationship Development
- Build and maintain relationships with customers through consistent outbound communication.
- Follow up with customers regarding orders, projects, samples, and overall experience.
- Understand customer needs, challenges, and future opportunities.
- Help move customers from occasional buyers into long-term active accounts.
- CRM & Follow-Up Management
- Organize and manage all activities inside Odoo CRM.
- Schedule and complete follow-up tasks using calendar and “To Do” activities.
- Keep customer information updated and organized.
- Document customer feedback, opportunities, and important account notes.
- Customer Support & Experience
- Assist customers by finding answers and coordinating internally when needed.
- Communicate company updates, new products, promotions, and opportunities in a natural and relationship-focused way.
- Identify customer concerns and escalate important information to management.
- Support customers throughout their experience with EVOLV.
- Daily Outreach & Communication
- Handle high daily call volume with consistency and professionalism.
- Contact new account registrations and new leads from marketing campaigns.
- Reconnect with inactive or low-engagement customers.
- Create meaningful conversations that lead to stronger long-term relationships.
WHAT WE ARE LOOKING
- Strong communication and relationship-building skills
- Highly organized and disciplined with follow-up management
- Comfortable speaking with customers throughout the day
- Positive and customer-first mindset
- Ability to listen actively and understand customer needs
- Comfortable working in a fast-paced environment
- Fluent in English and Spanish
- Ability to work independently and within a team
- Experience with CRM systems is a plus
- Sales or customer service experience is a plus
What We Offer
A young, energetic, and fast-paced environment where growth never stops. As EVOLV expands, new roles and opportunities open constantly for those ready to take them.
Growth Opportunities
A fast-growing company where motivated people rise quickly and build long-term careers.
Team Culture
A supportive, energetic environment where collaboration and creativity thrive.
Training & Development
Hands-on training, cross-department learning, and opportunities to expand your skillset.
Eat & Drink
Fruit, coffee, snacks, and refreshments always available.
Why Join EVOLV?
At EVOLV, we’re not just building a brand — we’re transforming industries. From game-changing car wraps to innovative architectural finishes, our products are all about pushing boundaries. As part of our team, you’ll help shape the way our brand connects with the world and inspire the creators who use our materials every day.
